Technical Standards & Compliance Controller

About the role

Booker Group is recruiting for a Technical Standards and Compliance Controller, this  is a senior role in the Booker Technical team that is responsible for creating and maintaining technical policies, procedures and systems to comply with legislative, company standards and requirements which are aligned with Tesco.  The role directly manages the team across technical roles and our quality assurance team.

Main Responsibilities

• Ensure my team comply with health & safety, legal standards and company procedures
• Ensure my team understand their role, responsibilities and the behaviours expected of them
• Identify best ways of working and make changes for improvements where required
• Network externally to create mutually beneficial opportunities for the business and my own personal development
• Keep up to date on technical legislation and technical compliance to ensure existing policies are current and applicable
• Work proactively to identify opportunities to enhance and improve brand perception
• Ensure robust systems and procedures are in place and maintained to comply with legal and statutory requirements
• Deliver an efficient and effective internal audit schedule and proactively mitigate business risk
• Maintain a framework to enable consistent reporting and recording of all technical due diligence activities
• Promote a culture of customer satisfaction within the team and ensure service standards are maintained at all times
• Use customer complaint feedback constructively to drive consistency, whilst improving quality and value of own brand products
• Build and maintain professional working relationships within the business and take actions to improve customer satisfaction
• Complete work to required deadlines without compromising on standards and customer service
• Provide analysis, reports and recommendations as required for the business to make informed decisions
• Support and assist the wider technical team as and when required, ensuring consistent levels of customer service
• Work with the technical management team to formulate policies and procedures reflecting customer concerns and demands
• Ensure suppliers demonstrate competency to consistently deliver to legal and company standards
• Constructively challenge suppliers to ensure product safety and legality is always achieved
• Proactively manage product testing and benchmarking, mitigating any consumer risk
• Obtain and maintain cost effective third party solutions where required
• Constructively challenge suppliers as required to ensure product safety and legality is always achieved
• Provide solutions where I can and escalate where appropriate to mitigate business risk
• Support the wider business as appropriate to ensure supplier competency

You will need

• Food related degree
• Drive to succeed and deliver projects.
• Excellent team management skills
• Customer focus
• Excellence in building positive relationships
• Good written and verbal communication skills, being able to communicate effectively and efficiently taking into account the nature of the audience.
• Good technical documentation skills, reviewing/ writing technical documentation with development teams and specialists.
• Good problem solving and analysis skills.
• Commercial acumen and Know How.
• Background of working in a food or non food environment.
• The ability to manage risk and crisis in calm and pragmatic way with pace
• Excellent technical project management background with successful delivery of change programs to time, quality and budget.
• Good understanding of technical food and non food skills
• Consistent delivery of results.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >