Credit Adminstrator

About the role

We are looking for a Credit Administrator to join our busy Foodservice Finance team based in Eccles, Manchester.

You will play an important role in supporting the Credit Administration function across the Foodservice business, ensuring new customer applications, credit limit increases and customer account changes are processed accurately, efficiently and within agreed timescales.

Working as part of a collaborative team, you will maintain customer account information, manage Direct Debit details and ensure documentation and records are accurate, complete and fully auditable.

You will work closely with Branches, Foodservice Sales teams, Customer Service and customers, so strong communication, organisation and attention to detail are essential.

Main Responsibilities

• Processing new customer applications accurately and efficiently, ensuring all required information and documentation is complete.

• Identifying errors or missing information and contacting customers directly to resolve any issues before applications are processed.

• Carrying out credit checks on new and existing customers in line with company procedures.

• Managing changes to customer credit limits and payment terms, ensuring the appropriate checks and approvals are completed.

• Contacting customers to obtain and verify Direct Debit information.

• Accurately recording and amending Direct Debit information on SAP in line with BACS requirements.

• Completing checks and amendments relating to customer Direct Debits through the integrated payment platform.

• Maintaining accurate and up-to-date customer account records.

• Preparing and checking customer welcome communications before they are issued.

• Working closely with Branches, Sales, Operations and Customer Service teams to resolve queries and progress applications efficiently.

• Responding to customer and colleague queries promptly and professionally.

• Supporting colleagues and contributing to the effective running of the wider team.

You will need

• Previous experience within Credit Administration, Finance Administration or Customer Administration.

• Experience working with customer account information and documentation.

• Excellent attention to detail and the ability to accurately process financial and customer information.

• Strong organisational skills, with the ability to manage a varied workload and meet deadlines and agreed SLAs.

• A proactive approach, with the ability to use your own initiative and resolve problems effectively.

• Excellent communication skills and confidence communicating with customers and internal stakeholders.

• Strong customer service skills, with a professional and helpful approach.

• The ability to work effectively under pressure.

• The ability to work independently while recognising when an issue needs to be escalated.

• A positive and collaborative approach to teamwork.

• Good IT skills, particularly Microsoft Excel and Word.

• Experience using SAP would be desirable.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >