Delivery Support Controller

About the role

We are seeking a dynamic and experienced Delivery Support Controller, to lead and optimise Branch Transport operations.  You’ll lead a team of Regional Delivery Support Managers to ensure all branches are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction.

As a national role, regular travel is required. A car allowance will be provided where applicable.

This role can be based in any one of our DC sites.

Main Responsibilities

•    Ensuring branch transport operations are operating Safe, Secure and Legal at all times

•    Closely monitoring legal compliance and completion of compliance checks

•    Training, coaching and developing branch delivery teams

•    Implementing company policy and procedure changes

•    Successfully landing company system changes positively

•    Ensuring branch transport operations are working within BTB@ guidelines

•    Influencing senior management teams and regional support teams

•    Improving delivered customer satisfaction performance

•    Key KPI’s, including utilisation, on-time, Deskpro, MPro5 and Microlise performance

•    Cost control and management of CV budgets

•    Continuous improvement to branch transport operations

•    Building relationships and liaising with suppliers

•    Working closely with the Central Delivery Team

•    Champion diversity and inclusion to ensure everyone feels welcome at Booker

•    Build a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’

You will need

•    To hold a Management Certificate of Professional Competence (CPC) qualification

•    Strong experience in branch or store-based delivery and transport operations 

•    Experience leading remote teams and delivering change at a national scale through others

•    Data literacy and confidence using operational data to drive decisions and measure impact

•    Strong change management capability—comfortable working through ambiguity and helping teams adopt new ways of working

•    Good commercial awareness, understanding how transport impacts cost, service, and colleague experience

•    Coaching mindset, with the ability to develop others and drive consistent standards

•    Strong planning and prioritisation skills, able to manage multiple initiatives and keep delivery on track

•    Resilience and adaptability in a fast-paced, evolving environment

•    Extensive experience in transport or logistics leadership roles, ideally within a national or multi-site environment.

•    Proven track record of strategic planning, operational delivery, and team leadership.

•    Strong commercial acumen and experience managing large budgets and supplier contracts.

•    Deep understanding of UK transport regulations, fleet management, and logistics technologies

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >