Retail Support Assistant - Scoot (Part Time)

About the role

Reporting to: Retail Support Manager                                      Based: Wellingborough

We are looking for a Part Time Retail Support Assistant, this role is Monday – Friday.

In this role, you will support the Retail Support Manager in delivering an effective communication service to our Scoot Team and wider customer base. The role supports retailers, internal teams and suppliers by ensuring accurate promotion setup, timely credit processing, and robust financial tracking.

Main Responsibilities

Scoot Administration 

• Manage the Scoot Admin mailbox, ensuring timely responses, clear communication, and escalation when required. 
• Maintain accurate, organised, and auditable records of the Scoot onboarding system.

Onboarding Management 

• Maintain the onboarding system, ensuring all records are accurate, up to date, and routinely quality-checked; correct data inconsistencies and update retailer profiles as required. 
• Maintain and update the Scoot Enquiries Tracker, ensuring all retailer enquiries are accurately logged, monitored, and progressed promptly. 
• Review onboarding submissions from retailers, verifying accuracy, completeness, and legal compliance (including VAT checks and supporting documents). 
• Collate all Just Eat onboarding forms and submit them to Just Eat on a weekly basis. Ensure Just Eat retailer contracts are issued within 10 working days, proactively following up on any delays or outstanding contracts. 
• Coordinate the ordering and dispatch of POS materials and initial launch kits (e.g., thermal bags) to support retailer readiness. 

Support 

• Respond to and resolve RDM (Regional Development Manager) and BDM (Business Development Manager) queries, providing timely information, updates, and support to ensure smooth onboarding and operational processes. 
• Work collaboratively with field teams to investigate issues, provide status updates, and ensure alignment on retailer progress.

You will need

Experience and skills relevant for the role:

• Experience within food retail, ideally including independent retailing
• A good understanding of the Booker fascia model
• Strong attention to detail and a customer‑focused approach
• A collaborative team player with excellent relationship‑building skills
• Confident problem‑solver with a resilient and adaptable mindset
• Clear and effective communicator
• Well‑organised, with strong planning, time management and prioritisation skills

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >