Catering Sales Support Manager

About the role

Booker Group is recruiting for a Catering Sales Support Manager. Reporting to the Head of Catering Proposition, the successful candidate will drive productivity across the catering sales team by owning CRM ways of working, territory and postcode reporting and insights, sales enablement processes, and new business initiatives. This role ensures the sales team has the tools, insight and training to win more consistently and that performance is measured and optimised.

Main Responsibilities

• Performance reporting by postcode
   Build weekly and monthly reporting packs for leadership and CSM’s.
• Territory design and coverage
   Support CSC territory planning, customer allocation and capacity modelling.
• New business pipeline
   Working with internal and external stakeholders (i.e. Zing) to drive new business opportunities and provide the tools and reporting needed for launch and monitoring
• Sales enablement
   Create and maintain sales playbooks and initiative launches
• Commercial governance
   Coordinate pricing approvals workflow and deal desk processes with Finance and Proposition where applicable.
• Tools and integrations
   Act as business owner for sales tools including CRM and Territory tools.
• Customer insights and governance
   Ensure coordination, communication and follow up of listening groups both regionally and nationally. This includes maintaining a live diary of events and managing attendance across the catering leadership team.
• Change and continuous improvement
   Lead small improvements and change projects that improve conversion rate and overcome customer friction

You will need

Key Skills

• Strong sales support and productivity skills
• High proficiency in reporting, dashboards and KPI analysis
• CRM systems expertise (processes, workflows, reporting)
• Ability to manage new business and postcode territory performance insights
• Strong governance and attention to detail
• Growth mindset – continuous process improvement
• Effective cross‑functional collaborator

Previous Experience

• Hands‑on CRM ownership or customer file management administration experience
• Experience in sales or commercial operations roles
• Proven capability producing regular performance reporting
• Demonstrated delivery of process improvements or tool launches

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >