Technology Manager – Enterprise Platforms & Engineering

About the role

At Booker, we’re here to help businesses thrive — and technology plays a huge part in making that happen. We’re building platforms our colleagues can trust every day, and we’re looking for someone who shares that passion for reliability, simplicity and great service.

As our Technology Manager for Enterprise Platforms & Engineering, you’ll lead the management of our SAP and MyProduct (Supplier Toolkit) platforms, as well as associated enterprise systems. You’ll make sure our services are stable, secure and well‑governed, while driving strong engineering quality and supporting an ambitious change roadmap.

You’ll be responsible for a 24/7/365 support model, helping us move from a best‑endeavours approach to a professional, predictable operation with clear ownership. Working closely with our central Product team, you will bring structure, clarity and accountability to engineering delivery, operational readiness and continuous improvement.

This is a role that makes a real difference — keeping critical services running while enabling future innovation across Booker.

Main Responsibilities

• Lead the day‑to‑day management of SAP, MyProduct and the wider platform portfolio, ensuring stable, secure and reliable performance.
• Own end‑to‑end support for a 24/7/365 operation, including participation in a rota and supporting out‑of‑hours incident leadership when needed.
• Design and embed a professional support model, including rotas, runbooks, SLAs/OLAs, knowledge management and robust problem‑management processes.
• Strengthen operational governance, including monitoring, incident processes, tooling and documentation standards.
• Lead engineering execution of the change agenda, including delivery planning, release coordination and operational readiness.
• Act as quality gate owner for unit testing and engineering assurance, ensuring changes meet agreed standards.
• Build strong partnerships with the central Product function, aligning on outcomes and priorities while owning engineering delivery and support.
• Drive supplier and partner performance through structured governance and outcome‑focused vendor management.
• Manage cross‑platform dependencies and prioritisation to ensure safe, cohesive delivery.
• Own Finance Continuous Improvement and key Finance integrations, while supporting People platforms and shaping future engineering ownership.
• Guide platform evolution and transitions across SAP, MyProduct and other strategic systems, maintaining continuity throughout change.

You will need

• Experience leading enterprise platforms in a service‑critical environment, balancing day‑to‑day operations with delivery of change.
• Strong operational leadership with a track record of designing or improving support models (SLAs/OLAs, incident management, rotas, problem management).
• Confidence managing delivery through suppliers, with strong vendor governance and quality control.
• Ability to own engineering quality and release readiness, including where suppliers deliver the build.
• Experience working with a Product function, translating outcomes and priorities into clear delivery plans.
• Excellent stakeholder engagement and communication skills, including influencing and managing expectations at senior levels.
• SAP experience is helpful — but what matters most is your ability to lead, steady critical services, and support teams through change.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >