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National Account Support Co-ordinator

Best Food Logistics Logo
Job ref: 31941 Category: Operations
  • Pound icon Salary Competitive
  • Location icon Location Royton, Ol2 6Jg
  • Suitcase icon Contract Type Permanent
  • Time icon Hours 40 Hours
  • Closing icon Closing Date
  • Business icon Business Unit Best Food Logistics

53.5613, -2.10867

Location icon Royton, Ol2 6Jg OL2 6JG

About the role

To support the interfaces and interaction between the National Account Manager and Client.

 

The compilation of key reporting, and support and co-ordinate commercial and operational activities. 

Main Responsibilities

Role and Responsibilities:

  • Ensure specified customer reports are compiled and circulated as agreed.
  • Support the NAMs in the management of menu changes, promotions, route changes and system changes.
  • Liaise as required with all internal departments.
  • Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
  • Provide support to the NAMs in their day-to-day dealings with clients.
  • Cover for the other support roles during absence including export
  • Manage the audit trail of critical documents such as product sheets.
  • Ensure adequate phone coverage in the absence of team members
  • Manage new restaurant openings.
  • Manage allocations.
  • Manage relevant, escalated customer service issues.
  • Analysis of key customer performance factors. 
  • Manage certain weekly export administration activities. 

You will need

Knowledge/Skills/Experience:

 

Essential:

  • Evidence of providing administrative support to internal and external contacts.  
  • Evidence of having worked in a customer facing commercial environment.
  • Results oriented but with good attention to detail.
  • Excellent computer literacy and strong verbal and written communication skills.
  • Excellent excel and Microsoft Office skills to enable report design, hyperlinks, formulas, etc. 
  • Enthusiastic and self-motivated. 
  • Evidence of working as part of a team.

 

Desirable:

Flexibility to attend meetings at other locations from time to time

What's in it for you

The additional Benefits of being part of the BEST team!

  • 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
  • 20% discount on F&F Clothing
  • 10% discount at Tesco Café
  • 10% Booker discount
  • Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
  • 25% discount at selected Burger King restaurants
  • Contributory Pension.
  • 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
  • Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
  • An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
  • A great holiday package – 29 days pro rata

Apply now >

About the Company

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country.  We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com  

Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

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