Senior IT Analyst - Desktop Support Supervisor

About the role

We are looking for an experienced IS Analyst to lead our Workplace Desktop Support team at Booker. This is a hands-on  role that requires a strong balance of technical expertise and service delivery oversight.

As the Desktop Support Supervisor, you will be responsible for overseeing day-to-day team operations, managing workloads, and ensuring incidents and service requests are resolved in accordance with defined SLAs. You will work closely with internal IT teams—including Infrastructure, Networks, and the Service Desk—as well as external vendors to support and continuously improve our IT services.

Main Responsibilities

• The role focuses on supervision of the Desktop Support team, managing their day to day tasks and priorities. 
• You will also play a critical role in maintaining and improving end-user satisfaction. You will ensure that the Desktop Support Team follow best practices, comply with company policies, and deliver support in a professional and efficient manner. 
• Regular performance monitoring, coaching, and mentoring will be key aspects of your role, alongside reporting on team metrics and contributing to the development of IT support processes.

You will need

•    Experience of Windows OS, Microsoft Defender for Endpoints, Ivanti Unified Endpoint Management, Sophos, Microsoft Office O365

•    Knowledge of wholesale industry business processes

•    Service management skills

•    Technical project management skills

•    Line management

•    Good people management skills, with proven ability to work effectively with other internal and external teams. 

•    Technical project management skills and successful delivery of large-scale IT deployments.

•    Service management skills with experience of maintaining and improving IT infrastructure.

•    Consistent delivery of results.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >