National Account Support Co-ordinator (3 Month fixed Contract)

About the role

We are looking for a Temporary National Account Support Co-Ordinator to support our team, we expect the role to last 3 months, the candidate will have a real can-do attitude who are passionate about delivering excellent customer service and willing to go the extra mile for our customers.

Main Responsibilities

Role and Responsibilities: 

• Ensure specified customer reports are compiled and circulated as agreed.
• Support the NAMs in the management of menu changes, promotions, route changes and system changes.
• Liaise as required with all internal departments.
• Liaise as required with the client, including franchisees, distributors and restaurant managers where relevant.
• Provide support to the NAMs in their day to day dealings with clients.
• Cover for the other support roles during absence including export
• Manage the audit trail of critical documents such as product sheets.
• Ensure adequate phone coverage in the absence of team members
• Manage new restaurant openings.
• Manage allocations.
• Manage relevant, escalated customer service issues.
• Analysis of key customer performance factors. 

You will need

•  Are you enthusiastic, committed & driven to achieve effective results and reach all targets?
• Do you have an excellent polite and professional telephone manner, excellent communication, and IT skills (Excel/Outlook)?
• Are you able to work well under pressure, take pride in your work with a high standard of accuracy?
• Do you have an organised and structured approach to your workload and look at ways in which you can work more efficiently?

If you have answered yes to all the above and want to be part of the BEST team, then we may have the perfect role for you.

The main purpose of this role is to support the reporting and interaction between the other Business Development Support Coordinators and National Account Managers / Clients.

What's in it for you

The additional Benefits of being part of the BEST team!

• 10% Tesco discount, which increases to 15% for 4 days every 4 weeks (all discounts apply to home delivery)
• 20% discount on F&F Clothing
• 10% discount at Tesco Café
• 10% Booker discount
• Pizza Hut Restaurants: 25% discount after 3pm, excludes buffet and deals
• 25% discount at selected Burger King restaurants
• Contributory Pension.
• 1 year life assurance for all colleagues; or 3 years if you join the pension scheme
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family & the opportunity to join a healthcare cash plan.
• An exclusive deals and discounts website saving you money on everyday purchases including cinema vouchers & a cycle to work scheme
• A great holiday package – 29 days pro rata

Apply now >