Fulfilment Operations Manager - 12 months Secondment

About the role

We have an exciting opportunity for a Fulfilment Operations Manager to lead operational excellence across branches within your region. This is a high-impact, field-based role where you'll influence change, drive continuous improvement and support branch teams to deliver exceptional service to customers. You'll be responsible for improving the end-to-end delivery operation, ensuring branches have the people, processes, productivity and standards required to deliver a reliable, professional service.

Working closely with branch teams, you'll drive performance across customer satisfaction, driver service, productivity, stock movement, availability and on-time delivery, while maintaining a strong focus on cost control and operational standards.

You'll coach and develop branch teams, strengthen driver standards and recruitment, champion process and system improvements, and embed best practice across the region. Through your leadership, you'll help ensure branches consistently deliver a reliable, efficient and customer-focused service.

Main Responsibilities

• Improving delivered customer satisfaction performance across the region    
• Improving warehouse productivity, pick rates, pick routes, efficiencies, marshalling, shifts and processes    
• Improving product availability and the processes that support pick availability    
• Driving effective branch set-up for efficient warehouse-to-delivery flow    
• Driving on-time performance including DOT performance, departure on time, route amendments and call point management    
• Completing helpful driver branch checks, pre-brief / de-brief activity and vehicle and driver standards    
• Improving driver service, uniform standards and correct branch processes    
• Monitoring Deskpro customer service performance, SLA compliance and outstanding tickets
• Supporting branch management through DSM workshops, process changes, IT changes and operational planning    
• Supporting driver recruitment, Driver Academy activity and branch driver capability
• Managing delivery equipment including cages, pallet wrappers, and totes    
• Managing and challenging driver agency usage and delivery-related costs    
• Monitoring key KPIs and turning performance insight into branch action plans    
• Training, coaching and developing branch delivery and warehouse teams    
• Implementing company policy, procedure, process and system changes positively    
• Influencing senior management teams and regional support teams    
• Continuous improvement to branch warehouse and delivery operations

You will need

• Strong transport operational and compliance knowledge / experience
• Ability to make commercially robust decisions while protecting SSL standards
• Managing budgets and challenging cost
• Training and development experience
• Strong knowledge of branch warehouse and delivery operations
• Customer service / satisfaction focus
• KPI and performance improvement
• Knowledge of pick, availability, marshalling and branch set-up processes
• Commercial and cost-control awareness
• Operational planning and problem-solving
• Ability to use performance systems and data to drive action
• Drive improvement and change positively within the region

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
• A great holiday package

Apply now >