Customer Service Supervisor

About the role

You will support the Branch Manager to ensure that the Service from your Delivery Hub is best in class. You will manage a department which is Health, Safe and Legal at all times, maximising efficiency, availability and delivering great service to our customer.

Main Responsibilities

• Ensuring that all Customer activity is managed in line with Booker Be the Best At policies.
• Ensuring that credit issues are investigated and resolved in a timely manner.
• Customer Service standards are being lived in the branch and that the Customer Service team aim to serve all customers quickly, professionally, accurately and without delay.
• Making sure that Click and Collect is managed effectively.
• Ensuring that diary tasks are completed and recorded as necessary.
• Supporting new colleagues during their induction.
• Ensuring that all colleagues maintain a clean, tidy and safe environment in which to work.
• Duty Management as required.
• Leading by example, role modelling the Booker Code of Business Conduct and Win Together Behaviours.
• Building and maintaining good working relationships internally, and externally.
• Compliance with company policies and procedures and mandatory training
• Supporting a Health, Safe and Legal culture.
• Championing Diversity and Inclusion ensuring Everyone Is Welcome at Booker.

You will need

• Team management track record.
• Strong team player.
• Excellent communication skills.
• Excellent problem solving.
• Great understanding of customer needs.
• Experience within a Delivered Operation is preferred.
• Great coaching skills.
• A proven track record for holding people accountable and delivery of great standards.
• The ability to spot and nurture talent.
• The ability to multitask, prioritise and delegate appropriately.
• The flexibility to step into other roles/shifts from time to time to support/cover.

What's in it for you

At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:

• A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
• After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
• 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
• Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
• Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
• 50% off health checks at Tesco Pharmacy.
• Exclusive access to discounted RAC breakdown cover rates
• An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
• After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
• Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
• Life Assurance - You are covered for death in service life cover of up to three times annual pay
• Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family.
• A great holiday package

Apply now >